Question 1

How can I contact the cleaner?

Accepted Answer

You can start a chat with the cleaner 12 hours before the cleaning. From your Home page select the order and press button "Chat with the cleaner".

Question 2

How to leave a review for the cleaner?

Accepted Answer

You can do it from your Order details as soon as your order is completed. Just press "Leave the review" button and you will be able to submit rating and review in a pop up.

Question 3

What if cleaner is late?

Accepted Answer

First of all, you can contact your cleaner via "Chat with the cleaner" button in your Order details. That is the best way to find out where is your cleaner right now. If your cleaner does not reply – please contact Help Center. We will find out when cleaner will come and will get back to you with information.

Question 4

There has been a conflict. What to do?

Accepted Answer

We take users safety and well being very seriously at Cleanie. If you have a conflict with your cleaner, please contact Help Center as soon as possible. Describe the problem in full detail and we will investigate the issue instantly.

Question 5

What if cleaner asks to collaborate directly without the app?

Accepted Answer

Don't do it. Such transactions can lead to fraud. Please contact us if that happened to you and we will deal with the cleaner.

Interaction with cleaners